Troubleshooting Guide

Common Issues and Solutions

Installation Problems

App Won't Install

1. Check device compatibility
   • iOS: Requires iOS 13 or later
   • Android: Requires Android 8.0 or later
2. Clear device storage
3. Restart device
4. Try downloading from direct link

Login Issues

1. Reset password
2. Clear app cache
3. Check internet connection
4. Verify email address

Call Screening Issues

Calls Not Being Screened

1. Check app permissions
   • Call permissions
   • Notification permissions
   • Background app refresh
2. Verify app is running
3. Check phone settings
4. Update app version

False Positives

1. Adjust sensitivity settings
2. Update whitelist
3. Check number format
4. Report incorrect blocks

Account Issues

Subscription Problems

1. Verify payment method
2. Check subscription status
3. Review payment history
4. Contact support

Device Sync Issues

1. Check internet connection
2. Force app refresh
3. Logout and login
4. Clear app data

Advanced Troubleshooting

Performance Issues

Battery Drain

1. Update to latest version
2. Check background processes
3. Adjust notification settings
4. Monitor usage patterns

App Crashes

1. Clear cache
2. Reinstall app
3. Check system resources
4. Update OS

Network Issues

Connection Problems

1. Test internet connection
2. Check firewall settings
3. Verify VPN compatibility
4. Reset network settings

Sync Delays

1. Check sync settings
2. Force manual sync
3. Verify data settings
4. Reset app preferences

Getting Help

Contact Support

• Email: hello@scamdefenseusa.com
• Phone: +1 434 329 7121
• Live Chat: Available 24/7

Useful Resources

• FAQ Section
• Video Tutorials
• Community Forum
• Knowledge Base