Last Updated: April 19, 2025
Welcome to Scam Defense! These Terms and Conditions (“Terms”) govern your access to and use of the Scam Defense software, mobile application, and related services (collectively, the “Service”). Please read these Terms carefully before using our Service. By creating an account or using Scam Defense in any way, you agree to be bound by these Terms. If you do not agree, you should not use the Service.
Important Notice – Beta Software: Scam Defense is currently released as a beta version. This means the Service is still in a testing and development phase. While we strive to provide a high-quality experience, there may be bugs, glitches, or incomplete features. By participating in our beta, you acknowledge and accept that the Service is not final and may have limitations or issues (see Section 6 below for more details).
1.1 Eligibility: You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account and use Scam Defense. By agreeing to these Terms, you represent that you meet this age requirement and are legally able to enter into this agreement. If you are using the Service on behalf of an organization or another person, you represent that you have the authority to bind them to these Terms.
1.2 Account Registration: To use Scam Defense, you may need to create an account. You agree to provide accurate, current, and complete information during registration and at all other times when using the Service. Keep your login credentials confidential – you are responsible for all activities that occur under your account. If you suspect any unauthorized use of your account, notify us immediately at hello@scamdefenseusa.com.
1.3 Account Restrictions: You may not create multiple accounts for deceptive purposes or use anyone else’s account without permission. We reserve the right to refuse registration or cancel an account if we determine that a user has violated these Terms or is otherwise unsuitable for the beta.
2.1 License Grant: Subject to your compliance with these Terms, Scam Defense grants you a limited, non-exclusive, non-transferable, revocable license to install and use our software application on your personal device(s) and access the Service solely for your personal, non-commercial use. All rights not expressly granted to you are reserved by Scam Defense and its licensors.
2.2 Acceptable Use: You agree to use Scam Defense only for lawful purposes and in accordance with these Terms. You will not misuse the Service. For example, you agree NOT to:
Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Service (except to the limited extent such laws expressly permit notwithstanding this prohibition).
Modify, alter, or create derivative works of the Service.
Use the Service to harass, abuse, defraud, or deceive any person or entity. (Scam Defense is designed to combat scammers, but you must not use it to engage in any unlawful surveillance or unauthorized recording of calls beyond the Service’s intended purpose.)
Interfere with or disrupt the integrity or performance of the Service or the data contained therein. This includes not attempting to overwhelm or improperly access our servers.
Circumvent any security or authentication measures of the Service.
Use any automated means (scripts, bots, crawlers, etc.) to access or use the Service in a way that sends more request messages to the Scam Defense servers than a human can reasonably produce in the same period.
Violate any applicable laws or regulations in your use of the Service (for example, you must comply with telephone recording laws in your jurisdiction if using our AI assistant that answers calls).
2.3 Beta Feedback: We welcome feedback on the beta! If you choose to submit comments, ideas, or suggestions (“Feedback”), you agree that we can use it without restriction or compensation to you. You grant us a perpetual, irrevocable, sublicensable license to use the Feedback in any manner and for any purpose.
3.1 Beta Software Warning: You understand that Scam Defense is a beta release, which means it is not a final product and is still undergoing testing and refinement. The Service may contain defects or bugs, may not be fully functional, and is provided “AS IS.” We do not guarantee that the beta Service will be free of errors, secure, or reliable. It may undergo frequent updates which can affect functionality.
3.2 Voluntary Participation: Your use of the beta is completely voluntary. By using it, you acknowledge the inherent risks of beta software. You agree that you have backed up your device and any important data before using Scam Defense. We are not responsible for any damage to your device or loss of data that may result from using the beta Service (we don’t anticipate such issues, but we have to make this clear given the nature of beta testing).
3.3 No Obligation to Release: We are not obligated to release a commercial version of the beta or continue development, though of course that’s our plan. We may substantially change features or cease the beta at any time. If we do release a full version, it might differ significantly from the beta.
4.1 Free Trial: Scam Defense may offer a free trial period (e.g., 7 days) for new users. During the free trial, you can use the Service without charge. Unless you cancel before the trial ends, your provided payment method will be charged at the end of the trial and your subscription will begin (see Subscription Policy for details). It is your responsibility to track the trial period. We will make an effort to remind you (for example, via email or in-app notice) when your trial is about to end.
4.2 Subscriptions: After any trial, continued use of Scam Defense requires a paid subscription. By subscribing, you authorize us (or our payment processor) to charge the recurring subscription fee to your provided payment method. Subscription terms (such as billing frequency and pricing) are outlined during sign-up and in our Subscription Policy.
4.3 Beta Pricing: If you are part of a promotional beta pricing (for example, being one of the first 100 users with a special rate), those terms apply as stated in the Subscription Policy. Notably, if you cancel and later re-subscribe, you may lose the special rate. We reserve the right to verify eligibility for any special pricing.
4.4 Changes to Fees: We may modify the subscription fees for the Service, but any changes will apply only after we give you at least 30 days’ notice. Price changes would typically take effect in the next billing cycle after the notice period. If you do not agree to the price change, you may cancel your subscription before the new rate applies. Continued use of the Service after the price change takes effect constitutes your agreement to pay the modified fee.
4.5 Refunds: Payments are non-refundable except as required by law or stated in our Refund Policy. We do not provide refunds or credits for partially used periods or unwelcome outcomes (e.g., if a scam call wasn’t blocked – though we certainly aim to block them all, we can’t guarantee 100% success). See the Refund Policy section of our website for full details.
5.1 Ownership: Scam Defense and its entire contents, features, and functionality (including but not limited to software, text, graphics, logos, button icons, images, and audio clips) are owned by Scam Defense Inc. or our licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
5.2 Trademarks: “Scam Defense,” our logo, and any related names or slogans are trademarks of Scam Defense Inc. You must not use these without our prior written permission. All other names and logos are used for identification purposes and are trademarks of their respective owners (for example, we might mention “GEICO style” in our content for illustrative purposes; those trademarks remain property of their owners).
5.3 Your Data: You retain all rights to the content you provide to us (such as your account info, call logs, etc.). By using the Service, you grant us a license to use your data as necessary to provide the Service (as detailed in our Privacy Policy). We do not claim ownership of your personal data.
6.1 No Warranty: Scam Defense is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express, implied, or statutory, including any warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We especially make no guarantees that:
The Service will detect or block every scam or spam call. (While we aim for excellent accuracy, some unwanted calls may still get through, and some legitimate calls might be mistakenly flagged.)
The Service will be uninterrupted, timely, secure, or error-free. (As a beta, there may be downtime or technical issues.)
Any errors or defects in the Service will be corrected immediately. (We’ll do our best to fix issues, but timeframes can vary.)
6.2 Limitation of Liability: To the fullest extent permitted by law, Scam Defense and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses. This applies even if we have been advised of the possibility of such damages.
In no event will our aggregate liability for all claims relating to the Service exceed the greater of: (A) the total amount you paid us for the Service in the six months immediately preceding the claim, or (B) $50 USD.
This means if something goes wrong with Scam Defense, our financial responsibility to you is limited. For example, we cannot pay for any losses if a scam call gets through and causes you harm, or if the app malfunctions. You use the Service understanding these risks and limitations.
6.3 Exceptions: Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain types of damages. In such jurisdictions, the above limitations may not fully apply to you. Our liability is limited to the smallest extent allowable by law.
6.4 Release: You release Scam Defense from all liability relating to your connections and communications with scam callers via the Service. For instance, if our AI assistant engages with a scam caller on your behalf, you agree that we are facilitating that communication as a tool for you, and you release us from claims arising out of that interaction.
7.1 You agree to indemnify, defend, and hold harmless Scam Defense Inc. and its affiliates, and each of their respective officers, directors, employees, and agents, from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:
Your access to or use of the Service (including any actions taken by a person using your account).
Your violation of any provision of these Terms or of any applicable law or regulation.
Your infringement of any intellectual property or other rights of any third party.
We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (in which case, you agree to cooperate with our defense of such claim).
8.1 Termination by You: You may stop using Scam Defense at any time. You may also delete your account by following instructions within the app or contacting support. Termination of your account will be handled in accordance with our policies (note: if you have an active subscription, simply deleting the app does not cancel billing – please ensure you cancel the subscription to stop further charges).
8.2 Termination or Suspension by Us: We may suspend or terminate your access to the Service (or your account) at any time, with or without notice, if we reasonably believe: (a) you have violated these Terms or any applicable law; (b) you are misusing the Service or causing a risk of harm to us or others; or (c) we decide to end the beta program or discontinue the Service. We will try to provide notice to you (e.g., email) of the termination when feasible. Upon termination, your right to use the Service will immediately cease.
If we terminate your account through no fault of yours (for example, ending the beta for all users), we may issue a pro-rata refund for any prepaid subscription fees covering the remaining period (if applicable). If you were terminated due to misconduct or violation of Terms, you will not be entitled to any refund.
8.3 Effect of Termination: Sections of these Terms that by their nature should survive termination (such as intellectual property provisions, warranty disclaimers, and liability limitations) will survive. Termination of your account or access does not relieve you of any obligations to pay any outstanding fees or resolve any disputes.
9.1 Governing Law: These Terms and any action related thereto will be governed by the laws of the Commonwealth of Virginia, USA, without regard to its conflict of laws principles. However, if you are a consumer in a jurisdiction with mandatory consumer protection laws, you may be afforded the protections of those laws.
9.2 Dispute Resolution: In the event of any dispute or claim arising out of or relating to the Service or these Terms, you and Scam Defense agree to attempt to resolve the issue informally first. You can start by contacting our support to discuss any concerns.
9.3 Arbitration Agreement: If a dispute cannot be resolved informally, and unless prohibited by law, you and Scam Defense agree to resolve any claim, dispute, or controversy (excluding claims for injunctive or other equitable relief) by binding arbitration. This includes claims based on law, statute, ordinance, or regulation. By agreeing to arbitration, you understand that you are waiving your right to a jury trial or to participate in a class action.
The arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or a similar established alternative dispute resolution provider if AAA is not available. The arbitration may be conducted in person in Lynchburg, Virginia, or another mutually agreed location, or via video/phone conference or written submissions if in-person is not feasible.
Each party will be responsible for their own costs of arbitration (attorney fees, etc.), except as provided by AAA rules or as otherwise required by law (e.g., if a claim is frivolous, the arbitrator may order the losing party to pay the other’s fees).
The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court with jurisdiction.
9.4 Exceptions: Either party may bring claims in small claims court if they qualify. Additionally, either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of a party’s intellectual property or proprietary rights.
9.5 Time Limit: Any claim arising out of these Terms or the Service must be brought within one (1) year after the cause of action accrues. Otherwise, such claim is permanently barred.
10.1 Entire Agreement: These Terms (along with any incorporated policies like the Privacy Policy, Subscription Policy, and Refund Policy) constitute the entire agreement between you and Scam Defense concerning the Service and supersede any prior agreements, whether written or oral, relating to the same subject matter.
10.2 Severability: If any provision of these Terms is found to be unenforceable or invalid by a court or arbitrator, that provision will be limited or eliminated to the minimum extent necessary, and the rest of the Terms will remain in full effect.
10.3 Waiver: Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. Any waiver must be in writing to be effective.
10.4 Assignment: You may not assign or transfer these Terms (or any rights or obligations in them) without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law or otherwise.
10.5 Changes to Terms: Because our service is evolving, we may revise these Terms from time to time. If we make material changes, we will notify you (for example, via a prominent notice in-app or an email) and give you an opportunity to review the new terms. The updated Terms will be effective as of the time of posting or a later date if specified. By continuing to use the Service after any changes take effect, you agree to the revised Terms.
10.6 Contact Information: If you have any questions about these Terms, you can contact us at: hello@scamdefenseusa.com or via our Contact Us page.
Thank you for trying Scam Defense and being part of our beta journey. We really appreciate your trust and feedback. Together, we’re making the world a little bit safer from those pesky scam calls!