Effective Date: April 19, 2025
At Scam Defense, we want you to be satisfied with our service. However, since we operate on a subscription model with a free trial and a flexible cancel-anytime approach, our refund policy is straightforward:
No Refunds on Subscription Fees: We do not offer refunds for subscription fees that have already been billed. This includes:
No partial refunds for mid-cycle cancellations. (For example, if you cancel halfway through a month you’ve paid for, you will not receive a refund for the remaining days of that month.)
No refunds for forgetting to cancel before the free trial ended or before a renewal date. It is the user’s responsibility to cancel in time to avoid charges (we try to send reminders for trials and upcoming renewals when possible as a courtesy).
No refunds for unused time or features. Once a charge has been processed for a given period, that payment is final for that period.
Reasoning: We provide a 7-day free trial to ensure Scam Defense meets your expectations before any payment. Additionally, our month-to-month billing means you are never locked in long-term. Because of this flexibility (trial and short billing cycle), we maintain a no-refund policy on charges already incurred. This is standard for many subscription-based apps and services.
Exceptional Circumstances: In rare cases, we might consider a refund or credit at our discretion (for instance, if a technical error on our side caused an unintended charge, or in cases of proven fraud or payment method theft). Such cases will be evaluated individually by our support team. Granting a refund in one case does not obligate us to do so in another.
When you cancel your subscription, you are essentially stopping all future billing. As outlined in the Subscription Policy, you will retain access to the service until the end of the period you’ve paid for, and then the subscription will not renew.
We do not charge any cancellation fees. Canceling is free and simple. You will not be charged again unless you decide to resubscribe in the future.
Use the Free Trial: Make full use of our 7-day free trial. If you cancel within the trial period, you won’t be charged at all. Set a reminder for yourself for a day or two before the trial ends if you’re unsure about continuing, so you can decide to cancel or keep the service.
Mark Your Renewal Date: After subscribing, note your monthly renewal date. If you ever decide to stop, cancel before that date to avoid the next charge.
Contact Us if Issues: If you encounter any issues that make you unhappy with the service, reach out to our support team. Often, a problem can be resolved (technical glitches, configuration, etc.) to ensure you get value from what you paid for. We’re here to help and want Scam Defense to work great for you.
We encourage users to come to us first with billing concerns. Initiating a chargeback with your bank or credit card for a valid charge can complicate the process. If you dispute a charge without contacting us, and it’s found to be valid (e.g., you forgot to cancel), we reserve the right to terminate your account for misuse of the payment system.
However, if you truly believe a charge is unauthorized or incorrect, by all means, you have the right to dispute it with your financial institution. We will provide evidence of subscription and usage if requested to resolve any such dispute.
We don’t anticipate changing this policy often, as it’s straightforward. In the event we ever offer longer-term plans or special cases that might warrant a change in refund approach, we will update this page and notify users as necessary. For example, if we offered an annual plan and had a 30-day money-back guarantee for it (hypothetically), we’d detail that here. As of now, we only offer monthly billing, cancel-anytime, no refunds.
If you believe you were charged in error, or have extenuating circumstances, please contact our billing support:
Email: hello@scamdefenseusa.com
We promise to listen and be fair in every individual case, even though our general policy is no refunds. Our top goal is to treat users with respect and honesty.
By using Scam Defense and subscribing to our service, you acknowledge that you have read and agree to this Refund Policy. We appreciate your understanding and thank you for trying out Scam Defense.